OUR STORE POLICY
We do not have a strict return/refund policy set in stone.
Our business motto is “Honesty, Integrity & Transparency.”
Happy customers are always our goal!
We will treat you with the same respect with which you treat us ❤️
In the beginning of our dahlia journey, we experienced the disappointment of growing “blind tubers”
and losing an entire season’s worth of anticipation and effort.
Because of that experience, we do our utmost to ensure our customers do not relive the same heartbreak.
Each tuber is hand-dug and individually processed.
Sizes will naturally vary, even within the same cultivar.
Prior to shipping, every tuber is individually inspected to confirm viability with a visible eye, bump, or node.
We have been incredibly fortunate to learn from seasoned growers, breeders, hybridizers, and
fellow dahlia enthusiasts who generously shared their knowledge and passion for these remarkable plants. Currently, there are 42 recognized species of dahlias, along with several subspecies,
and their genetic diversity appears nearly endless.
We make every effort to accurately research, verify, describe, and photograph our varieties
using blooms grown within our own fields. However, we do not claim to be dahlia variety experts.
Our growing philosophy recognizes that dahlias, like all living plants,
exist within a natural biological environment where viruses, bacteria,
and other microorganisms may be present to varying degrees in horticultural settings.
This includes both viral and bacterial conditions commonly encountered in ornamental plant production
and propagation, such as plant viruses and bacterial diseases including gall (Agrobacterium tumefaciens). These conditions may be influenced by environmental factors, insect vectors,
soil biology, and handling practices.
We also recognize that nutrient deficiencies, environmental stress, and other cultural factors
may sometimes mimic symptoms commonly associated with viral or bacterial infections.
Without laboratory testing, visual identification alone
cannot definitively confirm the presence or absence of disease.
While we implement sanitation practices, careful culling, and ongoing insect and vector management strategies, it is not possible to eliminate all biological risk in open-field cultivation.
Additionally, plants that test negative at one point in time may later
become infected through environmental exposure or insect vectors.
As a result, no grower can guarantee permanently virus-free stock under open growing conditions.
We also follow sanitation best practices consistent with recommendations
from the American Dahlia Society, including routine disinfection of gardening tools
to help reduce the risk of disease transmission between plants.
Visual inspection is used to assess general plant vigor and obvious defects prior to shipping;
however, visual assessment alone cannot guarantee the absence of latent or undetectable conditions.
We maintain a strict culling process and follow the principle of “if in doubt, throw it out.”
Plants displaying questionable vigor or symptoms may be removed from production at our discretion. Diligent vector and insect management practices are maintained throughout the growing season.
We continue to follow a strict culling process and practice the principle of “if in doubt, throw it out.”
We also maintain diligent vector and insect management practices throughout the growing season.
OUR PLANTS AND CUTTINGS
ARE NOT LABORATORY TESTED
FOR VIRUSES OR BACTERIAL PATHOGENS.
When available, descriptions are referenced from the Composite Listing of Dahlias.
With the exception of select credited images, photographs are taken from our own field-grown blooms. Additional notes and observations are based on our personal growing experience and field performance.
Environmental conditions including temperature, sunlight, soil quality, water, humidity, and nutrition
can significantly impact plant growth, bloom performance, color expression, and overall vigor.
By purchasing from Jess’s Dahlia Garden,
the buyer acknowledges and accepts the inherent risks
associated with live horticultural products and agrees
to hold harmless Jess’s Dahlia Garden from claims arising
from cultivation outcomes beyond our control.
If a cancellation request is approved as a courtesy,
a restocking fee of 15% will apply to all non-cash transactions and 10% to cash transactions.
Jess’s Dahlia Garden is a registered nursery retailer in the State of Washington.
Orders ship with Washington State Department of Agriculture (WSDA)
Plant Services Program endorsement in compliance with Washington State requirements.
Jess’s Dahlia Garden reserves the right to refuse service to anyone.
Shipping
Our responsibility for carrier mishap/lost ends at the STANDARD package insurance with the maximum coverage of $50.00. Customers can choose to purchase additional insurance if they wish.
Missing Packages - We cannot be responsible for package lost/delayed/thief/marked as delivered. Most carriers will ONLY reimburse recipent and not the sender. As a courtesy we will assist in locating missing packages but recommend that customers also take the necessary steps to locate their packages, such as making phone calls and visiting their local Post Office with the tracking number.
Starting from the 2026 growing season, we will be transitioning USPS Priority Mail to various commercial carriers for shipping. While we've had a good experience with USPS, the significant annual rate increases have led us to explore other options. As dahlia tubers, cuttings, and plants are perishable, our priority will be to a carrier that consistently meets on-time delivery expectations. Once your package is on its way, you can expect to receive tracking information via email through WIX.
TUBERS - Shipping & Handling Rates beginning January 19th 2026 are as follows:
Shipping is calculated by merchandise total before sales tax.
$1 - $50 = $19.50
$51 - $120 = $21.50
$121 - $250 = $26.50
$251 - $450 = $38.50
$451 - $999 = $65.00
$1,000+ = Please email for estimate
RUNT SALE $19.50 Per Order
Once an order is placed, it cannot be changed. If you wish to add additional tubers, please place another order.
Carriers does not offer us *free* shipping.
As a micro family farm focusing on pricing our tubers modestly, we do not have the ability to offer free shipping.
We only ship to street addresses and NOT PO boxes.
Combining orders is a monumental task and we’ve spent countless hours refunding/invoicing the wrong shipping options selected.
Unless we've agreed prior, regretfully we will NOT be offering combined shipping/refund.
Dak, Shiva and Enzo
FAQ
When do you OPEN?
We are a little different from the traditional dahlia farm, we do NOT open. Not only are we growers, we are buyers ourselves and not fan of the "opening/re-opening day" chaos. We believe gardening should be kind and have chosen to silently staggered our inventory.
Everything says Sold Out?
We do not "open", we do not have the platform to support "checkout rush", we silently staggered our inventory. Your best bet is to use the NOTIFY WHEN AVAILABLE feature and check your email often.
Can you combined shipping?
Perhaps!
We will ONLY combine shipping if you email us CLEARLY requesting combined shipping AND acknowledge that we will NOT issue a combined shipping refund. Instead, any shipping difference will be donated to a no-kill animal shelter. Combining orders on our micro, mostly one-woman farm is not a simple click of a button. It involves tracking down multiple orders, matching names, deciphering late-night dahlia decisions, and occasionally determining whether "Jess," "Jessica," "J.," and "FlowerAddict1978" are actually the same human being.
We are always happy to combine orders when asked, but the shipping savings go to homeless animals while we gain several bonus hours of administrative cardio.
It's our way of supporting both dahlia addicts and shelter pets at the same time.
How do I submit my Wish List?
We wish we have tubers to fulfill all the dahlia lovers. Fact is, we are just a micro family farm. Wish List is an extension of our gratitude and is by invitation only. Participating in our #GrowingKindness Charity Fundraising Drives is the only way to be eligible for Wish List submission. Follow us on Facebook for future opportunities.
I subscribed to your newsletter but have not receive any email?
We rarely send out emails. We relay on our only active social media - Facebook, as our form of communication.
Can I reserve a certain variety of tuber?
The genetic potential of dahlias appears to be simply inexhaustible and we do not believe in a *must have* cultivar. We are also at the mercy of Mother Nature, to avoid heartache and disappointment, cannot make guarantee on the availability of any cultivar.
I'm local, can I pick up my order?
No. In the past, we had pick up days to facilitate shipping savings. Sadly, due to an unfortunate incident resulting in merchandise lost, it is with a heavy heart that we have decided to discontinue local pick-up.
How many tubers is in an order?
One (1), you will receive one single tuber division and not a clump. Those stringy mostly detached clumps you see in a big box store are imported tubers.
When do you ship?
Unless pre-arranged or weather related, shipping schedule is as follows:
On around March 01st, *Family Portrait* are email to buyers right before shipping. It is the BUYER'S RESPONSIBILITY to connect with us to discuss a temporary weather hold for shipping.
ALL RUNT SALE ORDERS SHIP IMMEDIATELY.
What is your payment & cancellation policy?
All Sales are final. Payment due at time of purchase.
Do you substitute?
We do not substitute variety. In the event of "OUT OF STOCK" or the unfortunate "CROP FAILURE", REFUND will be automatically issued.We want to send tubers we are proud of and would plant in our own garden rather than just "check off the order" and as some tubers do not over-winter well, if, when processing orders for shipping, the tuber(s) do not meet our standard of quality, a refund will be issued.
My cart disappeared?
Yes, you've heard it everywhere else, having an item in your cart is not considered sold. As quantities are limited, it means someone completed the checkout, paid for the item before you did.
Are you legit?
Jess's Dahlia Garden is a registered nursery retailer in the State of Washington and tubers will ship with the State of Washington Department of Agriculture (WSDA) Plant Services Program endorsement in compliance with the WA State requirements. We choose to be omitted from dahlia sites and instead be attentive to each and every customer that make us more than just fields of colorful dots ❤️.
LIST - We have NO LIST.
OPEN - We do NOT OPEN.
EMAIL - except for order confirmations, "farm-ily portraits" and tracking information, we DO NOT send you anything, no "opening day" (we do not open) emails, no inventory update news, hence we said "silently staggered". When you see a hint post on our social media, upload for the day is already 80% over. Customer using the Back In Stock Notification feature are all done shopping.
You are welcome to sign up for newsletter but you will receive nothing cause we do not send anything. Feature is there on our page because I am tired of people asking me where to sign up . English is my 5th language, I promise you will be scratching your head wondering WTH or WTF if I ever sent out newsletter....telling you how you should grow your dahlias in USDA zones I’ve never smell the air nor step foot on, let alone knowing what kind of soil you have without a scientific soil test.
We are not everyone's cup of tea.
We are unconventional.
We are MICRO, we only wish we have all the tubers for everyone that wants one or two.
We are fair to all our customers.
We treat each and every order, big or small with integrity.
We believe in gratitude.
We know our pre-existing customers have choices but chose to believe in us, we know without them, we are just fields with colorful dots.
We recently turned ON account login in order to view our cultivar images. We are only trying to be a step ahead of BOT users (don’t ever let me catch you using BOT on my page). Account sign up is free.
We don’t know why Suzi got her back in stock email notification 2 minutes before you.
We think you should check your spam mail, junk mail and promo mail boxes if you receive none of those automated back in stock messages. Anyone can signed up for Back In Stock notifications but we are not ready for everyone to order. Our 2025 tab will have the latest customer status.
We know once you received a back in stock email and for whatever reason you did not complete the purchase, you WILL HAVE TO SIGN UP AGAIN. The system has no way in knowing who ordered what, it assumes it did its job notifying you.
We are conservative with our inventory, if you received a back in stock email and when you clicked on the product, its still says Sold Out? YES, it is SOLD OUT, you are just not fast enough, there is NO NEED to message us asking if this is true.
We have a LIMIT ONE CULTIVAR PER HOUSEHOLD PER GROWING SEASON terms in effect.
We want to spread the joy, love and beauty of dahlias and chose to price our tubers modestly, and are by no means, stupid.
Cuttings
While cuttings inventory is currently set to zero, some cultivars are now marked as available via vibrants of tuber or cuttings.
We’ve also streamlined shipping: tubers and cuttings will now ship under one shipping umbrella. Please note: cuttings will incur an additional $3.50 each, as we are now using third-party products like Clone Shipper to ensure quality and safe arrival.
Cuttings will not be uploaded until late Fall or early Spring.
Shipping Policy
We do not ship internationally.
Although we are licensed and inspected, we simply do not have the staffing to manage the additional requirements for phytosanitary certificates. Thank you for understanding.
If you have a US-based “dahlia bestie” who is willing to receive your order, please be aware:
Only ONE cultivar per household per growing season.
Some addresses have been flagged for various reasons, on USDA radar etc. Orders to these addresses will be canceled. Please refer to cancellation emails for details.
Order Carefully – Cancellation Policy
Reminder: SLOW DOWN and enjoy your Dahlia Zen.
Due to the high volume of rushed orders and accidental purchases, we’ve had to implement a 15% cancellation fee.
We simply cannot absorb the costs of buyer errors caused by "click-happy" shopping. We kindly ask you to be respectful of our time and process.
Customer Relations
It's not you, it's us.... In a few rare cases, we’ve made the decision to part ways with certain customers for various reasons. If this applies to you, please refer to our email correspondence. We sincerely wish you well on your continued dahlia journey.
Please READ OUR ENTIRE POSTS and website notes.
Finding myself responding to messages and emails because people do not read through the entire post and assumes .
We are sorry we cannot accommodate everyone's wishlist, want-list, my-so-n-so-name-sake-list...let's be real, we know the cultivar was never named in honor of your so-n-so.
Asking the same questions over and again hoping for a different answer does not work for us.
Customers are not always right, that is old school....
We will treat you with the same respect which with you treat us .