OUR STORE POLICY
We do not have a set rules of return/refund policy.
Our business motto is “honesty, integrity and transparency”.
Happy customers is our goal!
We will treat you with the same respect which with you treat us ❤️.
In the beginning of our dahlia days, we had grown and wasted the entire summer on "blind tubers," only to be met with heartache.
It is our promise to do our utmost in making sure you do not relive our experience.
Each of our tubers are hand-dug and processed. Tuber sizes varies - even within the same cultivar.
At time of your purchase, each tuber is individually checked to ensure they are viable with visible eyes/bumps/nods prior to shipping.
We've been so fortunate to have the guidance of seasoned growers, breeders, hybridizers, and dahlia lovers showing us the ropes of growing this beautiful genre of Mother Earth. Currently, there are 42 recognized species of dahlias, plus several subspecies. The genetic potential of dahlias appears to be simply inexhaustible.
We try our hardest in researching, verifying, describing, and capturing the varieties from our own field blooms and are, by no means, "Dahlia Varieties Experts".
We subscribe to the theory that you cannot grow dahlias in the real world without virus. That the objective of doing so is futile.
If you want good stock, cull those plants that look bad and supply the nutrients that dahlias need to fend off the appearance of virus. Lack of iron and or manganese can cause veining in leaves which can be misidentified as virus. Without proper testing, anyone's guess on virus can only be a best guess. We continue to cull plants that looks questionable, beyond that, we don't believe there needs to be a ton of anxiety over virus. Mother Nature has the ability to comfort, to calm, and to throw curveballs.
When available, descriptions are listed as they are on the Composite Listing Of Dahlias. With few photo credit to Mr. Ken Greenway, all images are captured from our own field blooms. We add footnotes, observation to the best of our ability, based on our dahlia field crops. Environmental factors such as light, temperature, water, humidity, soil, and nutrition will prevent proper plant growth if in incorrect proportions.
If we accept your cancellation request as a courtesy,
a restocking fee of 15% will apply to all non-cash transactions and 10% to all cash transactions.
Jess's Dahlia Garden is a registered nursery retailer in the State of Washington and tubers will ship with the State of Washington Department of Agriculture (WSDA) Plant Services Program endorsement in compliance with the WA State requirements.
Jess's Dahlia Garden reserves the “Right To Refuse Service” to anyone.
Our responsibility for carrier mishap/lost ends at the STANDARD package insurance (maximum of $50), Customers are welcome to purchase supplemental insurance at their own discretion.
Our Current Shipping Rates (Updated Jul 05th 2022) are as follows:
Shipping is calculated by order total excluding shipping, sales tax and RUNT SALES
$1 - $50 = $12.50
$51 - $120 = $18.50
$121 - $250 = $23.50
$251 - $450 = $35.50
$451 - $999 = $55.00
$1,000+ = Please email for estimate
RUNT SALE $12.50 Per Order - Once a RUNT SALE order is placed, it cannot be changed. If you wish to add additional tubers, please place another order.
We are still fine tuning the shipping rates.
USPS does not offer us *free* shipping. As a micro family farm focusing on pricing our tubers modestly, we do not have the ability to offer free shipping. We will only ship to a street address, no PO boxes please.
Due to an unfortunate incident last season resulting in merchandise lost, it is with a heavy heart that we have decided to discontinue local pick-up.
Combining orders is a monumental task and we’ve spent countless hours refunding/invoicing the wrong shipping options selected. For us to continue offering this combined shipping benefits, we respectfully ask for all the help you can give us.
At time of update, we have yet to decide if we have the ability to continue offering combined shipping for the 2023 growing season.