Image by Jack Wilson

OUR STORE POLICY

In the beginning of our dahlia days,

we had grown and wasted the entire summer on "blind tubers," only to be met with heartache.

It is our promise to do our utmost in making sure you do not relive our experience.

Each of our tubers are hand-dug and processed. Tuber sizes varies - even within the same cultivar.

At time of your purchase, each tuber is individually checked to ensure they are viable

with visible eyes/bumps/nods prior to shipping.

Please become familiar with the enclosed care sheets.

We've done our due diligence & can make no explicit guarantees

or allowances for circumstances over which we have no control.

Bad weather, bad timing, bad luck & basic human incompetence

can all lead to unanticipated and unsatisfactory results.

Mother Nature does not guarantee perfection, and neither can we.

We've been so fortunate to have the guidance of seasoned growers, breeders, hybridizers and dahlia lovers showing us the ropes of growing this beautiful genre of Mother Earth. Currently, there are 42 recognized species of dahlias, plus several subspecies.

The genetic potential of dahlias appears to be simply inexhaustible.

We do our utmost in researching, verifying, describing and capturing the varieties from our own field blooms

and are, by no means, "Dahlia Varieties Experts".

By purchasing from us, you agree to hold us harmless to "True to variety". 

We are a micro family farm with a focus on varieties, so our quantities are very limited. If it's a "MUST HAVE" variety, kindly consider sourcing from a larger scale grower. As with all of mother nature’s *products*, your order is not a guarantee.

We rather send you healthy, true to variety, tubers that we would be proud to grow in our own garden than to “check-off your order”, fingers and toes crossed that there will be no “CROP FAILURE” during over-winterizing resulting in a refund.

We have a NO RETURNS, NO REFUNDS, NO EXCHANGES, ALL SALES ARE FINAL policy.

However, if you remain convinced that the viability of the seeds or tubers you planted

were somehow defective and that no honest explanation for the problem can be ascertained,

please reach out to us at info@jessdahliagarden.com


In the event that we accept your cancellation request as a courtesy,

a restocking fee of 15% will apply to all non-cash transactions and 10% to all cash transactions. 

Jess's Dahlia Garden is a registered nursery retailer in the State of Washington and tubers will ship with the State of Washington Department of Agriculture (WSDA) Plant Services Program endorsement in compliance with the WA State requirements. 

Jess's Dahlia Garden reserves the “Right To Refuse Service” to anyone.

Shipping

Re-stock Shipping Update: - 

Orders placed after April 08th 2022.

  1. All orders are processed immediately, we CANNOT hold, hang on, add on, cancelled or combined orders at this time as we plan our 2022 fields.

  2. As our family home sits on the farm and coordinating local pickup is time consuming, regretfully, there will be NO LOCAL PICKUP.

  3. Each order is a flat-shipping rate of $12.00.

  4. Our responsibility for carrier mishap/lost ends at the STANDARD package insurance (maximum of $50) which will only be processed after USPS reimburse us. Customers are welcome to purchase supplemental insurance at their own discretion. 

  • IF your order total for the 2022 growing season is already over $100 (excluding shipping, sales tax and RUNT SALES) , please use the FARM STAND PICKUP option at checkout AND ADD A NOTE with your in-house SIX digit #We will be waiting for you to come pickup your order if we do not receive this note at time of purchase. IF YOU DO NOT RESIDE IN THE STATE OF WASHINGTON, REMEMBER TO CHANGE THE STATE AT CHECKOUT OR THE WEB HOST WILL CHARGE YOU 8.7% SALES TAX AND WE CANNOT REFUND SALES TAX. SALES TAX PAID ARE DIRECTLY REPORTED TO THE DEPARTMENT OF REVENUE.

 

  • IF your order total for the 2022 growing season has yet to reach $100 for the 2022 growing season, please continue to use TUBER SHIPPING option at checkout AND ADD A NOTE with the SIX digit #, we will refund the shipping difference.

 

  • IF you are unsure where your total for the 2022 growing seasons stands, please continue to use TUBER SHIPPING option AND ADD A NOTE with the SIX digit #, we will refund the shipping difference.

* SIX digit # - you will receive an automatic email with a FOUR digit (100*) number from our web host.

If this is your first order for the season, you will receive a second email (usually within 48 hours) from Jess with that SIX digit #, please check your junk mail. 

 

Our Current Shipping Rates (Updated Jan 09th 2022) are as follows: 

Shipping is calculated by order total excluding shipping, sales tax and RUNT SALES

$1 - $25 = $10.00 

$25 - $100 = $17.00

$100 - $500 = $23.00 

RUNT SALE $12 Per Order - Once a RUNT SALE order is placed, it cannot be changed. If you wish to add additional tubers, please place another order. 

Combining orders is a monumental task and we’ve spent countless hours refunding/invoicing the wrong shipping options selected. For us to continue offering this combined shipping benefits, we respectfully ask for all the help you can give us.

 

Regretfully, we do not currently offer free shipping.