OUR STORE POLICY
We do not have a set rules of return/refund policy.
Our business motto is “honesty, integrity and transparency”.
Happy customers is our goal!
We will treat you with the same respect which with you treat us ❤️.
In the beginning of our dahlia days, we had grown and wasted the entire summer on "blind tubers,"
only to be met with heartache.
It is our promise to do our utmost in making sure you do not relive our experience.
Each of our tubers are hand-dug and processed. Tuber sizes vary - even within the same cultivar.
At time of your purchase, each tuber is individually checked
to ensure they are viable with visible eyes/bumps/nods prior to shipping.
We've been so fortunate to have the guidance of seasoned growers, breeders, hybridizers, and dahlia lovers showing us the ropes of growing this beautiful genre of Mother Earth. Currently, there are 42 recognized species of dahlias, plus several subspecies. The genetic potential of dahlias appears to be simply inexhaustible.
We try our hardest in researching, verifying, describing, and capturing the varieties from our own field blooms
and are, by no means, "Dahlia Varieties Experts".
We subscribe to the theory that you cannot grow dahlias in the real world without virus.
That the objective of doing so is futile.
If you want good stock, cull those plants that look bad and supply the nutrients that dahlias need
to fend off the appearance of viruses. Lack of iron and or manganese can cause veining in leaves which can be misidentified as virus. Without proper testing, anyone's guess on virus can only be a best guess.
If the vectors in concern are not properly dealt with, a plant that tested negative today can and will quickly test positive in the subsequent days and rapidly infect the rest of your garden.
It is estimated that at least 80% of the dahlias currently circulated are at least positive
for one or more virus. Testing and subsequent testings of one virus is expensive,
let alone testing all the known viruses.
We cannot grow a negative tested plant in a bubble...
Until virus testing is sustainable in at least 80% of the dahlias being circulated worldwide,
until every gardener and every club that sells tubers and cuttings mandates testing,
we believe random testing by handful of growers on selective few plants yield no solution.
OUR PLANTS/CUTTINGS ARE NOT TESTED FOR VIRUS.
We continue to cull plants that looks questionable, and follow the “if in doubt throw it out” principle,
diligently following a strict insecticide control regime based on life cycle of vectors,
beyond that, we don't believe there needs to be a ton of anxiety over viruses.
Mother Nature has the ability to comfort, to calm, and to throw curveballs.
When available, descriptions are listed as they are on the Composite Listing Of Dahlias.
With few photo credit to Mr. Ken Greenway, all images are captured from our own field blooms.
We add footnotes, observation to the best of our ability, based on our dahlia field crops.
Environmental factors such as light, temperature, water, humidity, soil,
and nutrition will prevent proper plant growth if in incorrect proportions.
By purchasing from us, the Recipient/Buyer shall hold harmless, defend and indemnify
Jess’s Dahlia Garden from any and all claims, actions, suits, charges and judgments
whatsoever that arise out of the purchase of our product.
If we accept your cancellation request as a courtesy,
a restocking fee of 15% will apply to all non-cash transactions and 10% to all cash transactions.
Jess's Dahlia Garden is a registered nursery retailer in the State of Washington and tubers will ship
with the State of Washington Department of Agriculture (WSDA) Plant Services Program endorsement
in compliance with the WA State requirements.
Jess's Dahlia Garden reserves the “Right To Refuse Service” to anyone.
Shipping
Our responsibility for carrier mishap/lost ends at the STANDARD package insurance with the maximum coverage of $50.00. Customers can choose to purchase additional insurance if they wish.
Missing Packages - We cannot be responsible for package lost/delayed/thief/marked as delivered. Most carriers will ONLY reimburse recipent and not the sender. As a courtesy we will assist in locating missing packages but recommend that customers also take the necessary steps to locate their packages, such as making phone calls and visiting their local Post Office with the tracking number.
Starting from the 2026 growing season, we will be transitioning USPS Priority Mail to various commercial carriers for shipping. While we've had a good experience with USPS, the significant annual rate increases have led us to explore other options. As dahlia tubers, cuttings, and plants are perishable, our priority will be to a carrier that consistently meets on-time delivery expectations. Once your package is on its way, you can expect to receive tracking information via email through WIX.
TUBERS - Shipping & Handling Rates beginning June 01st 2025 are as follows:
Shipping is calculated by merchandise total before sales tax.
$1 - $50 = $18.50
$51 - $120 = $20.50
$121 - $250 = $26.50
$251 - $450 = $38.50
$451 - $999 = $65.00
$1,000+ = Please email for estimate
RUNT SALE $18.50 Per Order
CUTTINGS/PLANTS
TUBERS - Shipping & Handling Rates beginning June 01st 2025 are as follows:
Shipping is calculated by merchandise total before sales tax.
$1 - $52 = $20.50
$53 - $69 = $26.50
$70 - $137 = $38.50
$138 - $299 = $42.50
$300+ = Please email for estimate
Once an order is placed, it cannot be changed. If you wish to add additional tubers, please place another order.
Carriers does not offer us *free* shipping.
As a micro family farm focusing on pricing our tubers modestly, we do not have the ability to offer free shipping.
We only ship to street addresses and NOT PO boxes.
Combining orders is a monumental task and we’ve spent countless hours refunding/invoicing the wrong shipping options selected.
Unless we've agreed prior, regretfully we will NOT be offering combined shipping/refund.
Dak, Shiva and Enzo
FAQ
When do you OPEN?
We are a little different from the traditional dahlia farm, we do NOT open. Not only are we growers, we are buyers ourselves and not fan of the "opening/re-opening day" chaos. We believe gardening should be kind and have chosen to silently staggered our inventory.
Everything says Sold Out?
We do not "open", we do not have the platform to support "checkout rush", we silently staggered our inventory. Your best bet is to use the NOTIFY WHEN AVAILABLE feature and check your email often.
Can you combined shipping?
No. We priced our tubers modestly and our goal is to have few varieties available at all times to help offset shipping, we have no control over what others choose to buy and cannot be responsible for the "check-out-one-item-at-a-time-buying-rush".
How do I submit my Wish List?
We wish we have tubers to fulfill all the dahlia lovers. Fact is, we are just a micro family farm. Wish List is an extension of our gratitude and is by invitation only. Participating in our #GrowingKindness Charity Fundraising Drives is the only way to be eligible for Wish List submission. Follow us on Facebook for future opportunities.
I subscribed to your newsletter but have not receive any email?
We rarely send out emails. We relay on our only active social media - Facebook, as our form of communication.
Can I reserve a certain variety of tuber?
The genetic potential of dahlias appears to be simply inexhaustible and we do not believe in a *must have* cultivar. We are also at the mercy of Mother Nature, to avoid heartache and disappointment, cannot make guarantee on the availability of any cultivar.
I'm local, can I pick up my order?
No. In the past, we had pick up days to facilitate shipping savings. Sadly, due to an unfortunate incident resulting in merchandise lost, it is with a heavy heart that we have decided to discontinue local pick-up.
How many tubers is in an order?
One (1), you will receive one single tuber division and not a clump. Those stringy mostly detached clumps you see in a big box store are imported tubers.
When do you ship?
Unless pre-arranged or weather related, shipping schedule is as follows:
On around March 01st, *Family Portrait* are email to buyers right before shipping. It is the BUYER'S RESPONSIBILITY to connect with us to discuss a temporary weather hold for shipping.
ALL RUNT SALE ORDERS SHIP IMMEDIATELY.
What is your payment & cancellation policy?
All Sales are final. Payment due at time of purchase.
Do you substitute?
We do not substitute variety. In the event of "OUT OF STOCK" or the unfortunate "CROP FAILURE", REFUND will be automatically issued.We want to send tubers we are proud of and would plant in our own garden rather than just "check off the order" and as some tubers do not over-winter well, if, when processing orders for shipping, the tuber(s) do not meet our standard of quality, a refund will be issued.
My cart disappeared?
Yes, you've heard it everywhere else, having an item in your cart is not considered sold. As quantities are limited, it means someone completed the checkout, paid for the item before you did.
Are you legit?
Jess's Dahlia Garden is a registered nursery retailer in the State of Washington and tubers will ship with the State of Washington Department of Agriculture (WSDA) Plant Services Program endorsement in compliance with the WA State requirements. We choose to be omitted from dahlia sites and instead be attentive to each and every customer that make us more than just fields of colorful dots ❤️.
LIST - We have NO LIST.
OPEN - We do NOT OPEN.
EMAIL - except for order confirmations, "farm-ily portraits" and tracking information, we DO NOT send you anything, no "opening day" (we do not open) emails, no inventory update news, hence we said "silently staggered". When you see a hint post on our social media, upload for the day is already 80% over. Customer using the Back In Stock Notification feature are all done shopping.
You are welcome to sign up for newsletter but you will receive nothing cause we do not send anything. Feature is there on our page because I am tired of people asking me where to sign up . English is my 5th language, I promise you will be scratching your head wondering WTH or WTF if I ever sent out newsletter....telling you how you should grow your dahlias in USDA zones I’ve never smell the air nor step foot on, let alone knowing what kind of soil you have without a scientific soil test.
We are not everyone's cup of tea.
We are unconventional.
We are MICRO, we only wish we have all the tubers for everyone that wants one or two.
We are fair to all our customers.
We treat each and every order, big or small with integrity.
We believe in gratitude.
We know our pre-existing customers have choices but chose to believe in us, we know without them, we are just fields with colorful dots.
We recently turned ON account login in order to view our cultivar images. We are only trying to be a step ahead of BOT users (don’t ever let me catch you using BOT on my page). Account sign up is free.
We don’t know why Suzi got her back in stock email notification 2 minutes before you.
We think you should check your spam mail, junk mail and promo mail boxes if you receive none of those automated back in stock messages. Anyone can signed up for Back In Stock notifications but we are not ready for everyone to order. Our 2025 tab will have the latest customer status.
We know once you received a back in stock email and for whatever reason you did not complete the purchase, you WILL HAVE TO SIGN UP AGAIN. The system has no way in knowing who ordered what, it assumes it did its job notifying you.
We are conservative with our inventory, if you received a back in stock email and when you clicked on the product, its still says Sold Out? YES, it is SOLD OUT, you are just not fast enough, there is NO NEED to message us asking if this is true.
We have a LIMIT ONE CULTIVAR PER HOUSEHOLD PER GROWING SEASON terms in effect.
We want to spread the joy, love and beauty of dahlias and chose to price our tubers modestly, and are by no means, stupid.
Cuttings
While cuttings inventory is currently set to zero, some cultivars are now marked as available via vibrants of tuber or cuttings.
We’ve also streamlined shipping: tubers and cuttings will now ship under one shipping umbrella. Please note: cuttings will incur an additional $3.50 each, as we are now using third-party products like Clone Shipper to ensure quality and safe arrival.
Cuttings will not be uploaded until late Fall or early Spring.
Shipping Policy
We do not ship internationally.
Although we are licensed and inspected, we simply do not have the staffing to manage the additional requirements for phytosanitary certificates. Thank you for understanding.
If you have a US-based “dahlia bestie” who is willing to receive your order, please be aware:
Only ONE cultivar per household per growing season.
Some addresses have been flagged for various reasons, on USDA radar etc. Orders to these addresses will be canceled. Please refer to cancellation emails for details.
Order Carefully – Cancellation Policy
Reminder: SLOW DOWN and enjoy your Dahlia Zen.
Due to the high volume of rushed orders and accidental purchases, we’ve had to implement a 15% cancellation fee.
We simply cannot absorb the costs of buyer errors caused by "click-happy" shopping. We kindly ask you to be respectful of our time and process.
Customer Relations
It's not you, it's us.... In a few rare cases, we’ve made the decision to part ways with certain customers for various reasons. If this applies to you, please refer to our email correspondence. We sincerely wish you well on your continued dahlia journey.
Please READ OUR ENTIRE POSTS and website notes.
Finding myself responding to messages and emails because people do not read through the entire post and assumes .
We are sorry we cannot accommodate everyone's wishlist, want-list, my-so-n-so-name-sake-list...let's be real, we know the cultivar was never named in honor of your so-n-so.
Asking the same questions over and again hoping for a different answer does not work for us.
Customers are not always right, that is old school....
We will treat you with the same respect which with you treat us .