Image by Jack Wilson

OUR STORE POLICY

In the beginning of our dahlia days,

we had grown and wasted the entire summer on "blind tubers," only to be met with heartache.

It is our promise to do our utmost in making sure you do not relive our experience.

Each of our tubers are hand-dug and processed. Tuber sizes varies - even within the same cultivar.

At time of your purchase, each tuber is individually checked to ensure they are viable

with visible eyes/bumps/nods prior to shipping.

Please become familiar with the enclosed care sheets.

We've done our due diligence & can make no explicit guarantees

or allowances for circumstances over which we have no control.

Bad weather, bad timing, bad luck & basic human incompetence

can all lead to unanticipated and unsatisfactory results.

Mother Nature does not guarantee perfection, and neither can we.

We've been so fortunate to have the guidance of seasoned growers, breeders, hybridizers, and dahlia lovers showing us the ropes of growing this beautiful genre of Mother Earth. Currently, there are 42 recognized species of dahlias, plus several subspecies.

The genetic potential of dahlias appears to be simply inexhaustible.

We do our utmost in researching, verifying, describing, and capturing the varieties from our own field blooms and are,

by no means, "Dahlia Varieties Experts". By purchasing from us, you agree to hold us harmless to "True to variety". 

We subscribe to the theory that you cannot grow dahlias in the real world without virus. That the objective of doing so is futile.

If you want good stock, cull those plants that look bad and supply the nutrients that dahlias need to fend off the appearance of virus. Lack of iron and or manganese can cause veining in leaves which can be misidentified as virus. We do our utmost in researching and culling plants that looks questionable, beyond that, we don't believe there needs to be a ton of anxiety over virus. Mother Nature has the ability to comfort, to calm, and to throw curveballs. By purchasing from us, you agree that our liability with ANY DISPUTE ends at a full refund of the amount paid for the purchased tuber in question.

All images are captured from our own blooms and descriptions are, to the best of our ability, based on our dahlia field crops. Environmental factors such as light, temperature, water, humidity, soil, and nutrition will prevent proper plant growth if in incorrect proportions.

We have a NO RETURNS, NO REFUNDS, NO EXCHANGES, ALL SALES ARE FINAL policy.

However, if you remain convinced that the viability of the seeds or tubers you planted

were somehow defective and that no honest explanation for the problem can be ascertained,

please reach out to us at info@jessdahliagarden.com


If we accept your cancellation request as a courtesy,

a restocking fee of 15% will apply to all non-cash transactions and 10% to all cash transactions. 

Jess's Dahlia Garden is a registered nursery retailer in the State of Washington and tubers will ship with the State of Washington Department of Agriculture (WSDA) Plant Services Program endorsement in compliance with the WA State requirements. 

Jess's Dahlia Garden reserves the “Right To Refuse Service” to anyone.

Shipping

Our responsibility for carrier mishap/lost ends at the STANDARD package insurance (maximum of $50) which will only be processed after USPS reimburse us.

Customers are welcome to purchase supplemental insurance at their own discretion. 

Our Current Shipping Rates (Updated Jul 05th 2022) are as follows: 

Shipping is calculated by order total excluding shipping, sales tax and RUNT SALES

$1 - $49 = $12.50

$50 - $119 = $18.50

$120 - $149 = $23.50

RUNT SALE $12.50 Per Order - Once a RUNT SALE order is placed, it cannot be changed. If you wish to add additional tubers, please place another order. 

We are still fine tuning the shipping rates.
USPS does not offer us *free* shipping.
As a micro family farm focusing on pricing our tubers modestly, we do not have the ability to offer free shipping.

Combining orders is a monumental task and we’ve spent countless hours refunding/invoicing the wrong shipping options selected. For us to continue offering this combined shipping benefits, we respectfully ask for all the help you can give us.

At time of update, we have yet to decide if we have the ability to continue offering combined shipping for the 2023 growing season.